Customer Support Services:
We believe that the cost of acquiring a new customer is five times the cost of retaining an old one. Enhence it is important that your customer interaction service is managed in the best possible way. The customer interaction services at BPO Maestro are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support services through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services. We serve multiple industries including insurance, banks, financial services companies, retailers and OEM's.
- Customer Support Services
- Telemarketing services
- Outsourcing Services
- Technical support services
- IT help desk services
The key benefits of using our customer support services and customer interaction services include:
Improved customer support service levels reduced customer support/marketing costs.
- Higher sales conversion rate.
- Enhanced flexibility to manage customer service peaks and troughs, product lifecycles.
- Homogeneous, clearly defined processes across geographies.
Customer Support Services
We provide customer support offerings a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 basis. Examples of this include customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation services, outbound services, inbound services and call center services.