Our focus of this practice is on bpo mobile service business processes via wireless technologies.
The bpo markets covered in this field of practice include mobile marketing, bpo mobile services, mobile asset management, mobile field sales, mobile field service, direct store delivery, and RFID enabled supply chains. The practice also looks at the mobile service application infrastructure such as online (always on, 2.5/3G) infrastructure, offline (sync-based) infrastructure, mobile middleware, and security.
Each of these areas are continue with consolidation, new vendors, and the development of new technologies and architectures. Some markets are more mature than others and each reacts differently to evolving customer requirements and service emerging technologies to provide business value to end users of business.
Todays global telecom industry is undergoing significant transformation of communication. The easing of the regulatory environment, rapid technological advancements, increased acceptance and use of new products and services by consumers, emergence of new burgeoning markets have all come together to user in an era of rapid change and growth.
However, this proper state has intensified existing challenges of business and created new ones for the telecom operators, content business outsourcing and the infrastructure equipment manufacturers. Some of the key challenges faced by mobile field service are:
Customer churn reduction and new customer acquisition process
Reducing the cost of ownership
Flexible and scaleable resources and technological implementations that can be efficiently re-configured to adapt to rapidly evolving business needs
BPO Maestro provides bpo mobile services, outsourcing, e-business strategies to the end-to-end product engineering and R&D services, Telecom and Networking industry. Our solutions and services to product companies range from analysis, design, and development to software testing in the segments of switching, data communication and network management process.
The key differentiation in our offerings services are our ability to design and develop software with the latest and well optimized software engineering skills and domain understanding. These include:
Design and development of call control software KTS/PBX systems.
Design and development of PBX functionality for the media gateway controllers of VOIP based switches.
Design and implementation of key content network management system and components for a satellite communication system using mobile services.
Design and implementation of RSVP protocols for video streaming servers and integration with IP stack.
Design and implementation of SNMP based network and element management system for normal and gigabit switched routers.
Design and development of mobile router configuration tool capable of network discovery, network planning and router configuration for series of routers, switches and hubs of telecom OEMs.
We provide customer facing and back office outsourcing functions such as technical support and customer support services.
Our service consulting experience spans SME and consumer markets, business and addresses customer relationship management, business process management, order management, repairs, provisions, field sales and service, marketing and web self-service.