Friday, October 06, 2006
MUMBAI: It could have been just another sting operation. But, this one has all the potential toseriously hinder and affect Indian BPO services fortunes.
Channel-4 conducted a yearlong operation to uncover sale of sensitive data on British customers for profit. The program, Dispatches conducted the sting operation, under the aegis of Sue Turton of bpo india services. The docu-drama is titled as, "The Data Theft Scandal," which purportedly has a few fraudulent people on camera agreeing to sell data for money.
The Indian BPO industry has been totally numbed by these allegationswith outsourcing services, as it could seriously affect its image among the companies across the world. The UK is one of the biggest countries to outsource work to Indian companies and any such program could have an adverse impact on this relation. National Association for Software and Services Companies (Nasscom) is trying to counter the issue and has even sent a representative to the UK to manage the fallout of this issue.
But the support for Indian BPO service industry comes from a very different quarter. The Member of Parliament (Mid Worcestershire) and Chairman, Trade and Industry Select Committee, House of Commons, UK, has spoken in defense of Indian industry.
In an interaction with CyberMedia News, he stated that the program Dispatches, "has a reputation for trouble making rather than problem solving. Although the allegations are serious, I know that the Indian industry takes security extremely seriously. Security issues are a problem in every country and every society and I fear Dispatches has behaved in a partisan and prejudiced way."
He also mentioned his numerous visits to Indian call centers . "I have been impressed by their professionalism and attention to security - after all their very future depends on their reliability."
Kiran Karnik, president, Nasscom, reacted contentedly to Luff's views. "I ditto what he said. Data theft is a global issue and not specific to India . Indian BPO industry has been conscious about security in every way," he said.
Nasscom has asked for the tapes of the program from Channel 4 and Star News, and is yet to receive them. Karnik mentioned that the next course of action would be decided upon once the program has been viewed.