Self service and Portals:
The focus of this portal is on the bpo services delivered via the Web and Internet for self service.
The Internet markets covered in this practice include digital product supply chains, e-business strategies, technolgy consulting, research, e-commerce portals, self-service solutions for employees and customers by B2B portals and service oriented architecture such as SAP Netweaver, Microsoft .NET, IBM WebSphere, and Sun Microsystems Java Enterprise System.
Each of these areas are continue with consolidation, new vendors, and the development of new technologies and architectures. Some markets are more mature than others, and each reacts differently to evolving customer requirements and emerging technologies to provide business for e-commerce portals, self-service solutions value to end users.
BPO Maestro Customer Self-Services, which has a focus on IVR and Speech Recognition, allows enterprises to provide self-service to deliver customer service, complete customer transactions and provide content-rich information. It is a managed hosted service that enables enterprises with significant call volumes to migrate expensive live agent customer contacts to a lower cost, customer-friendly, speech recognition system that recognizes the caller's spoken words. This enables enterprises to employ a speech recognition solution quickly and without spending capital dollars on technology or incurring the cost, complexity and staffing issues inherent in managing specialized technologies.
- Interactive Voice Response (IVR) - IVR is a computerized system that allows a telephone caller to select an option from a voice menu. Generally the system plays pre-recorded voice prompts to which the person presses a number on a telephone keypad to select the option chosen, or speaks simple answers such as "yes", "no", or numbers in answer to the voice prompts.
- Speech Recognition - Speech or voice recognition technologies allows a telephone caller to speak commands to a system that can recognize and carry out voice commands.