Our company customer support service is the core of any business process venture for benefit outsourcing. It becomes vital to establish quality customer care service in order to win new customers and retain the existing ones. The term customer support service for telemarketing services is structured around the process of organizing, planning and delivering customer support services that incorporate aspects of installation, configuration, troubleshooting, customer assistance and training in response to customer requirements using quick and accessible mediums such as telephones and emails.
The face of bpo services company, customer support can make or break your reputation in the market. Customer support fosters customer satisfaction by building loyalty, creating opportunities and providing a dedicated 24*7 hour services. It is also essential for controlling brand integrity by providing quick and appropriate business support to almost every customer concern. Adequate and efficient customer support allows you to gather market intelligence and strategies of core competitors.
We at BPO Maestro believe that the customer is the lifeblood of our business. Our firm handles services such as help desks, live customer support, business outsourcing, inbound telemarketing, marketing telemarketing, outbound telemarketing, outsourcing india, outsourcing services, telemarketing, telemarketing call center, telemarketing outsourcing, telemarketing sales, telemarketing service, data processing, call center outsourcing, it outsourcing and offshore outsourcing services. BPO Maestro also offers logging of customer comments and creation of a feedback loop so you can make improvements to your organization.
Web Design and Development Services
Over the last few decade, there has been a significant increase of business process competition in almost all sectors of the bpo. The business organizations of all sizes and all kinds have altered their approach to market goods and company services. Our modern telemarketing techniques and researched strategies have proved the efficiency of the World Wide Web. Website marketing and web promotion provides the much-needed leverage for an organization to increase sales, surpass the competition and improves its image in the online market. Customized web sites are created and modified by dedicated web designers on behalf of the organization.
The design of your web site will differentiate it from others in the web category. It is essential to invest in web design and development for creating a unique, informative and appealing website. Web designers uses different resources for creating backgrounds, text notes and added links to create a complete website marketing package. Color combination is a vital factor in the art of creating high quality websites to make them attractive. It is essential for web site designers to have their web design and development formats well organized and maintained. The main ingredient in any website is its content, which must be well written and should be simple and easy to understand and you can use our web promotion services for your website. It is also important for the graphics to complement the theme.
BPO Maestro team of skilled and experienced web designers will design a great website on the basis of your requirements. Based on your product details and any theme that you might have chosen, our web designers will create a unique site using today's most powerful design tools such as Adobe Photoshop, Macromedia Dreamweaver and Flash. With our vast experience and prowess in this field, you can rest assured that you will have one of the best sites in its category. Our team of web designers are updated and well-equipped with the best resources for adapting to the changing needs of the web- designing world, an aspect that is critical for survival in today's dynamic markets.
Our web promotion services not only give you a niche web identity, but also create a much required paradigm shift for your target audience and online customers.
The effective web promotion is essential for every web design and development process. Even the most sophisticated and stylish websites are worthless if they are not quickly and easily accessible. BPO Maestro helps you to reach your target audience by ensuring that your site is highly ranked on major search engines ranking process. Our web promotion marketing procedures are tested, proven, reliable and effective. Website optimization and web promotion along with keyword research allows us to handle every project in a professional manner. Clear-cut communication between the clientele and our bpo service organization ensures it is well informed about each step of the process and other happenings.
Each project of BPO Maestro is unique and tailor made to help our clients stay one step ahead of the competition in today marketing. Web promotion starts with the identification of pertinent keywords entered into various of search engines. We will perform an initial analysis of your web site and your current keywords of your website. You will receive a detailed proposal explaining the optimization techniques that we recommend to improve your search engine rankings. Our website optimization service will also tell you what to do and why you should do it. We do not use spamming techniques or fly-by-night software that becomes obsolete as soon as you buy it. We ensure a noticeable increase your website's traffic. Search engines constantly change their listing criteria so our acumen, years of experience and constant monthly updates will ensure that your site is always perfectly optimized.
Telemarketing is the use of the efficient marketing medium of telephone communication to market goods or bpo services directly to prospective customers and/or to receive orders and inquiries generated from other advertising and promotions. In the form of direct marketing a salesperson uses the telephone to solicit prospective customers to sell products or their services. Telemarketing can be of two types inbound or outbound. Inbound telemarketing is where customers instigate calls to the company for assistance when they want or need while the outbound telemarketing involves calls instigated by the company to the prospective buyers for marketing telemarketing a sale.
The professional telemarketing activities are conducted from telemarketing call center and BPOs. Telemarketing services requires adequate leads generation and appropriate follow up action. Telemarketing is becoming extremely popular in the modern era, with the best and most affordable facilities available in bpo India. Cheap, yet professionally trained labor is available in the mentioned countries.
BPO Maestro has great acumen in generating leads and provides inbound and outbound telemarketing outsourcing services to our clients. Call center outsourcing services such as increased calling capacity, global coverage, rapid inquiry response and increased data validity, are also available and is defined in a cost effective environment.
The transaction processing is one of the most critical necessities for online enterprise application development process. Small business firms, large business enterprises and even multinational conglomerates in the domains of finance, banking and electronic commerce rely on transaction processing for delivering their business functionality. Given the intricacy of modern day business requirements, transaction processing occupies one of the most complex segments of enterprise level distributed applications to build, deploy and maintain data.
Transaction processing outsourcing requires atomicity and consistency and each transaction should be handled separately without compromising on durability and persistency. For this reason, the transaction processing aspect of a business is usually allotted to an independent organization such as bpo services or a call center outsourcing process.
BPO Maestro back office services extends support to increase accuracy and reduces turnaround time and also provides backend support and processes voluminous transactions for its clients. Our systematic approach towards quality control and service delivery helps our agents and associates process transactions and consistently perform above the client's enterprise averages. We provide quality inputs in:
- Payroll processing
- Account maintenance and changes
- Data Conversion
- Financial statement preparation
- Accounts receivable management
- Accounts payable management
Our bpo services and outsourcing workforce uses an expert architectural model comprising of application developemnt components, internrt resource managers and transaction managers to create an efficient transaction processing unit. We provide excellent feedback to our clients and make certain that all their requirements are met.
Travel & Hospitality
BPO Maestro can understands the nuances of travel and hospitality industry. The travel and hospitality industry has witnessed more web-influenced changes than most other industries. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business development environment requiring immediate and proactive adaptability in operations, customer relationship management and back office processes. The industry comprises mostly of chains or multiple business units such as hotels, resorts and accommodation facilities widely scattered across the globe. Customers expect to find real-time information and assistance online and be offered alternative contact methods, including the option to have replies by email rather than direct contact over the phone.
BPO Maestro has worked with leading travel and hospitality organizations and provides a range of web self-service solutions with intelligent escalation to email and web chat and collaboration solutions. Some of the industry's most reputed and agile organizations have set up innovative customer interaction hubs with BPOMaestro and coordinate with us to provide competitive service in this dynamic and ever changing market. We also send outbound emails to elaborate mailing lists. BPOMaestro has worked with their clientele to optimize and set up integrated solutions providing frequently asked questions (FAQ), email response, guided help, and web collaboration to complement and support phone-based inquiries. We also set up special promotion campaigns across multiple channels, supported by close monitoring of trends, service levels and responses.
BPO Maestro also proffers services in third party hotel reservations. At BPOMaestro, we address the interoperability issues, integrate the disparate systems and provide you with centralized technology management and support so that you can realize the expected ROI on your technology investments.
Back Office Services
Our motto incorporates the essence of moving from 'Information' to 'Intelligence'. We provide backend support and process a high volume of transactions for our clients that includes:
BPO Maestro provides organizations with strategic advantages and financial benefits by offering reliable and efficient payroll outsourcing solutions. BPO Maestro simplifies your payroll process by updating itself with your employees' information. We provide you with a payroll worksheet designed to help you report your employees' hours and earnings by telephone, fax, PC or via the Internet. We provide you with an added advantage to help you automate your employee timekeeping with a time and attendance system that seamlessly integrates with our payroll software packages.
Quick Book Accounting
BPO Maestro provides customer accounting, book keeping, handles the entire inventory, invoicing, payroll and various accounts.
- We make business accounting fast and easy.
- We help you save precious time.
- We organize all your financial information in one place.
- We help you prepare reports for your business.
Financial Statement Preparation
BPO Maestro provide assistance with the preparation of financial statements in the most efficient manner. We offer you our customers the following range of services:
- P & L, Balance Sheet and Cash Flow statements.
- Account reconciliation (periodic and quarterly).
- Actual to budget comparisons.
- Trend analysis
- Ad hoc client analysis.
Accounting System Services
BPO Maestro helps you track business profits and losses, and predict cash flow shortages, accurately keeping track of defaulting customer services. With the use of an expert accounting system, we also provide the following benefits:
- Accurate reporting of business transactions.
- Easy access to financial statements.
- Upto date reports on accounts payable, accounts receivable.
- Excellent management tool.
Accounts receivable management
BPO Maestro proffers bpo services in efficient and easy management of your collections. To improve your financial performance, we provide top-notch accounts receivables management services.
Accounts payable management
BPO Maestro enables you to automate your accounts payable process at the click of a button. We eliminate unnecessary paperwork, lost invoices, the cost of shipping invoices, paper storage and costs, which in turn saves a lot of time, energy and money.
Book Keeping Services
BPO Maestro simplifies the book keeping system and enables customers to concentrate on your business process and increase your profits in this process. We help you to streamline the paperwork in your business process. Bookkeeping being a time consuming and tedious affair is often neglected in terms of importance of services. By integrating the best computer hardware and software, combined with our acumen we are able to attend to all your accounting needs, including:
- Account processing
- Monthly reports
- Creditors and Debtors' ledgers
- Preparation of tax
- Accounts Receivable - Accounts Payable
- Invoicing and Monthly Accounts Statements
- Bank Reconciliation
- Monthly and Year End Financial Statements
- Accounts Audit
- Business and Personal Income Tax Preparation
- Data Processing
To delve deep and extract the best and most relevant data to meet the objectives of our clients.
Our customer supply catchy content is used to support our creative and interactive websites. While pictures breathe life to a website, words portray the soul.