Travel & Hospitality :
BPO Maestro understands the nuances of travel and hospitality industry. The travel and hospitality industry has witnessed more web-influenced changes than most other bpo service industries. With the advent of the Internet and the latest technologies, the industry is facing a constantly changing business outsourcing environment requiring immediate and proactive adaptability in operations, customer relationship management, outsourcing services, telemarketing, telemarketing call center, telemarketing outsourcing, telemarketing sales, telemarketing services and back office processes. The industry comprises mostly of chains or multiple business units such as hotels, resorts and accommodation facilities widely scattered across the globe. Web customers expect to find real-time information and assistance online and be offered alternative contact methods, including the option to have replies by email rather than direct contact over the phone.
BPO Maestro has worked with leading business outsourcing, telemarketing call center, travel and hospitality organizations and provides a range of web self service solutions with intelligent escalation to email and web chat and collaboration solutions. Some of the industry's most reputed and agile organizations have set up innovative customer interaction hubs with BPO Maestro and coordinate with us to provide competitive bpo services in this dynamic and ever changing telemarketing outsourcing. We also send outbound telemarketing emails to elaborate mailing lists. BPO Maestro has worked with their clientele to optimize and set up integrated solutions providing frequently asked questions (FAQ), email response, guided help, and web collaboration to complement and support phone-based inquiries. We also set up special promotion campaigns across multiple channels, supported by close monitoring of trends, service levels and responses.
BPO Maestro also offers bpo, outsourcing and telemarketing services in third party hotel reservations. At BPO Maestro, we address the interoperability issues, integrate the disparate systems and provide you with centralized technology management and support so that you can realize the expected ROI on your technology investments.